We understand how important it is for you to receive merchandise reliably. Shipping internationally can also be expensive. That's why we offer multiple options with various cost, speed, and reliability. Generally if you pay more you can expect better reliability and speed.
IMPORTANT! Most shipping options offered do not include any taxes and duties that may be imposed by your country for customs import clearance. Due to the complexity of determining these additional costs, we are currently unable to estimate or include them as part of your shipping costs. However, we have found a resource that can help you determine what those fees might be:
We recommend choosing a shipping method with tracking such as:
USPS Express International (EMS) (more info at USPS.com)
UPS Worldwide Expedited (complete info at UPS.com)
*Remember delivery time is in addition to shipment preparation time. In most cases that is same or next day. But there are some exceptions so you may want to read the section at the end of this article called "When will my order ship?"
Other shipping methods without tracking cost less, but come without the convenience of tracking. If you are in no hurry these may be acceptable to you. However, in the event there is a delay or the package is taking much longer than expected, there is simply no way to check on the status.
Post office (USPS) delivery times are estimates of typical delivery times, and are not guaranteed. We do our best to ship carefully and promptly and have a very good track record. If a package appears to be lost or is taking too long, we look at each situation carefully to see if there is a way to assist.
Priority Mail International.
First Class Mail International. (Shown as "Standard International" when placing your order).
Chess House cannot be responsible for lost packages shipped via Standard International.
ChessHouse serves many wonderful and honest clients in over 130 countries. To protect ourselves and our customers from use of credit cards by fraudulent would-be buyers, we have developed effective fraud protection measures in addition to industry standard secure shopping measures. With these in place, we have a perfect score of no compromise and prevent those that attempt to purchase fraudulently nearly 100%.
If you pay with a credit card
As you develop a buying history, you can expect orders to be processed quickly.
Insurance is automatically included on packages with tracking sent by USPS Express Mail EMS or UPS Worldwide or UPS Standard to international destinations.
Returns and Exchanges
Refunds are accepted under the standard 90 day return policy. This means you have 90 days from the date of order to initiate and mail the return. You will pay shipping costs to return the product. When the product is received, the product amount is refunded to the credit card or payment method issued, or optionally issued as a store credit if desired.
Damaged or defective on delivery
If a product arrives damaged, email customer service with digital photos of both the product and packaging. We will work with you to determine an equitable replacement or credit.
Packages returned "Refused" or undeliverable
If a package is returned as "refused" or undeliverable through no fault of Chess House, we reserve the right to deduct any return shipping costs associated with the return of the shipment to Chess House.
Reshipping of returned packages
If a package is returned as undeliverable through no fault of Chess House and needs to be reshipped, Chess House may request payment for shipping fees before reshipping.
USPS (Post office)
UPS Standard (Ground 4-6 days)
Yes! The Canada Border Services Agency provides a calculator to estimate taxes due on import:
As our site provides all figures in USD, you will need to convert USD to CAN. Most of our products are not manufactured under NAFTA, so 95% of the time, "Elsewhere" is the option to select. Chess Products fall under the 'Toys' category and more specifically under 'board games'
If your country appears in the Country list during shipping calculation at checkout, then yes. We have shipped to over 133 countries. See here for a quick reference listing
During the checkout process you may choose one of these payment options. Please note that we will not ship your order until we receive your payment.
Wired payments are NOT currently accepted.
Paid orders for in-stock products usually ship the same or next day, excluding weekends (Saturday and Sunday).
If your order cannot ship right away, you will generally be contacted with an explanation for your input. Here are the most common exceptions to same or next day shipping (you are notified by email soon after you make the order)